Support

Having Trouble Loggin into my Account:

Our system uses Cookies to keep track of where you are in our system. We do not share any of this information with anyone or any other sites.

How do I enable cookies in Internet Explorer 6 for Windows 2000/XP/Vista?

1. Start Internet Explorer.
2. From the Tools menu, select Internet Options.
3. Select the Privacy tab.
4. Click the Advanced button.
5. Place a check in the Override Automatic Cookie Handling check box.
6. Under First Party Cookies, select the Accept option.
7. Under Third Party Cookies, select the Accept option.
   Note: If you do not wish to automatically accept cookies, select the Prompt option instead. You will then be prompted every time a Web site tries to send you a cookie.
8. Click OK.
9. In the Internet Options window, click OK.

How do I enable cookies in Netscape for Windows 2000/XP/Vista?

1. From the Edit menu, select Preferences. Click Advanced. Click to select the box labeled Accept All Cookies.
2. Click OK.

Why is my credit card/account being declined?

We don't know. We use a third party to handle the credit card processing and have no control over why it won't go through. You need to get in touch with your bank and find out what's wrong on that end, or try a different way to pay.

Are my credit card transactions safe?

Yes. All our transactions use SSL (Secure Socket Layers) designated by a pad lock icon in IE and Netscape. We have one layer of SSL that connects you computer to our secure server and another layer of SSL that connects our secure server to our credit card processor. SSL encrypts the transmissions in such a way that only the two parties involved in the transaction can read the string.

What is your refund policy?

If you are unsatisfied with our service or are experiencing irresolvable technical difficulties, please email us at billing@redapplemedia.com, or click on our live help link, for a fast, friendly refund. Live customer service is available from (9:00am-6:00pm PST, Monday-Friday). Refunds will be credited back to your card, and confirmation emailed to you promptly.

To Reach Support -

club6pack@redapplemedia.com